Refund Policy

You are eligible for a full refund if all of the following conditions are met:

• Timeframe — The refund request is made within 7 calendar days of the original purchase date.
• Usage — Zero (0%) of the purchased credits have been used. If even one credit from the purchase has been consumed, the purchase is no longer eligible for a refund.
• Expiration — The purchased credits have not expired.

The following are not eligible for refunds:

• Credit purchases where any credits have been used (even partially)
• Purchases made more than 7 days ago
• Credits that have expired
• Complimentary (free) credits, including sign-up bonuses
• Credits earned through promotional codes or special offers

You can request a refund through either of the following methods:

• In-app — Navigate to Settings > Billing and use the refund request option (available for eligible purchases).
• Email — Send a refund request to hello.momentus+reci-cs@gmail.com with your account email and purchase details.

• Refund requests are reviewed and processed within 3-5 business days.
• Once approved, the refund will be issued to your original payment method.
• The time for the refund to appear on your statement depends on your card issuer or bank, typically 5-10 business days after approval.
• Upon refund, the corresponding credits will be immediately deducted from your account balance.

카드결제를 통한 구매 건의 환불은 원칙적으로 카드 매출 취소 환불을 통해서만 가능합니다.

This refund policy is established in compliance with Article 17(2)(5) of the Korean Act on Consumer Protection in Electronic Commerce (전자상거래 등에서의 소비자보호에 관한 법률 제17조제2항제5호).

As digital content that begins delivery immediately upon purchase, credit packages are subject to limited withdrawal rights as specified by law. We provide a 7-day full refund window for unused credits as a customer-friendly policy that exceeds the minimum legal requirements.

If you have questions about this Refund Policy or need assistance with a refund request:

• Email: hello.momentus+reci-cs@gmail.com
• Phone: 070-8098-7367
• Address: 서울특별시 양천구 신월로 99